MODERN OFFICE MANAGEMENT MODEL QUESTION PAPER

GOVERNMENT OF KARNATAKA

DEPARTMENT OF TECHNICAL EDUCATION

BOARD OF TECHNICAL EXAMINATIONS

DIPLOMA IN COMMERCIAL PRACTICE

MODEL QUESTION PAPER

9CP63 - Modern Office Management (MOM)

 

Time: 3 Hours                                                                                                       Max.Marks: 100

 

Instruction: 1) Section – I is Compulsory

                   2) Answer any TWO full questions each from the remaining sections – II, III and IV.

 

SECTION – I

 

1. (a) Fill in the blanks with appropriate word (s):                                                        5 X 1 = 5

 

(i) ...………..refers to a place where all sorts of Clerical Operations are carried on. (ii)……………Organization is also known as ‘Military’ or ‘Scalar’ Organization.

(iii)………….is an arrangement of all Physical Components within the available floor

       space.

(iv) ………….is a Form of Record Keeping.

(v) ………….is a process which replaces Human Labour by Machine Work.

 

            (b) Write Short Note on Freedom from Noise and Dust.                                        5 Marks

 

SECTION – II

 

            2.         (a) What do you understand by ‘Modern Office’?                                        3

                        (b) Briefly describe the Basic Functions of ‘Modern Office’.                       5

                        (c) Briefly explain the Importance of ‘Modern Office’.                                 7

 

3.         (a) What is meant by Modern Office Management?                                      3

                        (b) Briefly describe the Position of Office Manager.                                     5

                        (c) What are the Responsibilities of Office Manager?                                    7

 

4.         (a) What do you understand by ‘Office Organization’?                                3

                        (b) Briefly describe the Important of Features of Line Organization.            5         

                        (c) Briefly Explain the Merits of ‘Line Organization’.                                   7

 

 

 

 

 

 

 

SECTION – III

 

5.         (a) What is meant by Office Systems and Procedures?                                  3

                        (b) Briefly explain the importance of Office Systems and Procedures.         5

(c) What are the Merits of ‘Office Manuals’?                                                7

 

6.         (a) What is meant by ‘Open Offices’?                                                            3

                        (b) What are the Merits of ‘Open Offices’?                                                   5

                        (c) Briefly describe the Demerits of ‘Private Offices’..                                  7

 

7.         (a) Write a note on ‘Office Environment’.                                                     3

                        (b) What Factors are to be considered while choosing Office Furniture?      5

                        (c) Briefly describe different types of Furniture used in Modern Offices.   7

 

 

SECTION – IV

 

8.         (a) What do you mean by ‘Records Management’?                                       3

                        (b) What are the Objects of ‘Records Management’?                                    5

                        (c) What are the Functions of Filing?                                                             7

 

9.         (a) What is Indexing?                                                                                     3

                        (b) What are the Essentials of a Good System of Indexing?                                     5

                        (c) Briefly describe the Methods of Classification of Files.                           7

 

 

10.       (a) What do you understand by the term ‘Automation’?                               3

                        (b) How does ‘Automation’ differs from ‘Mechanization’?                          5

                        (c) Briefly describe the Advantages of Office Automation                           7

 

 

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